This Refund Policy outlines the terms under which purchases are made and handled on X: ARK Trading (“we,” “us,” or “our”) through our website, Discord bot, and related services (collectively, the “Platform”).
All purchases on the Platform are for digital services and virtual credits. By making a purchase or using the Platform, you acknowledge and agree to the terms of this Refund Policy.
1. Digital Product Sales
All purchases on X: ARK Trading are for digital services and virtual credits (“Coins”) used within the Platform. All sales are considered final once the digital product has been delivered.
2. Virtual Credits (Coins)
Coins are digital credits used exclusively within the Platform for participation in community-based digital events and activities.
Coins:
3. Delivery of Services
Coins are delivered instantly to the user’s account upon successful payment.
Delivery is considered complete once the balance is credited to the associated user account.
4. Refund Eligibility
Refunds are not provided after successful delivery of digital credits.
If a verified technical issue occurs where coins are not delivered, the Platform may issue replacement credits.
5. User-Controlled Usage
Use of coins within the Platform is controlled by the user. Outcomes of any platform activities do not affect the status of the original purchase.
6. Disputes and Chargebacks
Unauthorized disputes or chargebacks may result in account restrictions, including suspension or loss of access to the Platform.
7. Payment Processing
Payments are processed through third-party providers. The Platform is not responsible for processing errors outside of its control.