Privacy Policy

Privacy Policy

Last Updated: [1/8/26]

This Privacy Policy describes how X: ARK Trading (“we,” “us,” or “our”) collects, uses, stores, and protects personal information when you access or use our website, Discord bot, and related services (collectively, the “Platform”).

By accessing or using the Platform, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We may collect information you voluntarily provide, including:

  • Discord user ID, username, and avatar
  • Email address (if provided)
  • Payment-related identifiers (transaction IDs, not full payment details)
  • Communications with support

We do not collect or store full credit card numbers, banking credentials, or account passwords.

1.2 Automatically Collected Information

We may automatically collect:

  • IP address
  • Device, browser, and operating system information
  • Usage data related to platform activity
  • Log data, timestamps, and interaction history

2. Payment Processing

All payments are processed by third-party providers, including but not limited to:

  • Stripe
  • PayPal
  • Cryptocurrency payment providers
  • Sellauth

We do not store or process payment card or banking information. All such data is handled directly by the payment provider in accordance with their own policies.

3. Third-Party Integrations & Accounts

3.1 Payment & Identity Providers

Where applicable, third-party providers may collect identity or financial information directly. We only store minimal reference identifiers necessary to associate user accounts with transactions.

3.2 Platform Integrations

The Platform integrates with third-party services such as Discord. By using the Platform, you acknowledge that your use of those services is subject to their respective terms and policies.

4. How We Use Information

We may use collected information to:

  • Provide, operate, and maintain the Platform
  • Manage user accounts and activity
  • Process transactions and maintain records
  • Prevent fraud, abuse, and unauthorized activity
  • Communicate with users
  • Enforce our Terms of Service and policies
  • Comply with legal and regulatory obligations

5. Virtual Credits & Platform Data

Virtual credits (“Coins”):

  • Are digital credits used solely within the Platform
  • Have no cash value and are not redeemable
  • Exist only within our internal systems
  • Are associated with user accounts and activity

All platform activity, including credit usage and participation, is logged for operational, security, and compliance purposes.

6. Data Sharing

We do not sell or rent personal data.

We may share information only:

  • With payment processors and service providers required to operate the Platform
  • With infrastructure or hosting providers
  • When required by law, regulation, or legal process
  • To protect the rights, safety, or integrity of the Platform

7. Data Retention

We retain information as long as necessary to:

  • Provide services
  • Maintain transaction and operational records
  • Prevent fraud and abuse
  • Comply with legal, tax, and regulatory requirements

Retention periods may vary depending on the nature of the data and legal obligations.

8. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

  • Improve platform functionality
  • Analyze usage and performance
  • Enhance user experience

You may disable cookies in your browser, though some features may be limited.

9. User Rights

Depending on your jurisdiction, you may have rights to:

  • Access your personal data
  • Request correction or deletion
  • Restrict or object to processing

Requests may be submitted through our support channels.

10. Children’s Privacy

The Platform is not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.

11. Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal data.

However, no system is completely secure, and we cannot guarantee absolute security.

12. Third-Party Services

The Platform may include links or integrations with third-party services.
We are not responsible for the practices, policies, or actions of third parties.

13. Limitation of Liability

To the fullest extent permitted by law, X: ARK Trading shall not be liable for:

  • Unauthorized access to or alteration of data
  • Service interruptions or security breaches
  • Actions of third-party providers or integrations

14. Changes to This Policy

We may update this Privacy Policy at any time.
Continued use of the Platform after changes constitutes acceptance of the updated policy.